A team can have good systems, skilled people and clear goals, but still feel tense. The issue is not always ability. Sometimes people are simply reading each other the wrong way. This is where Cultural Intelligence in Leadership becomes a real workplace skill. It helps leaders understand the different expectations people bring into the same space. One person wants quick action. Another wants time to think. One person sees debate as healthy. Another sees it as a conflict. One person expects the leader to decide. Another expects everyone to be asked first. Getting People Wrong Can Come At A Cost...